What is a "Credit Offense"?

Whenever you receive a Final Notice or are charged a Penalty for late payment, that event counts as a Credit Offense. Also, if your service is disconnected for non-payment, or if your bank returns your check for insufficient funds, it is a Credit Offense. To maintain your account in good credit standing with us, you need to have no more than two Credit Offenses in the last twelve months. That credit standing is the sole deciding factor to determine the need for new or additional deposits. That also is reported to other utilities requesting information on your creditworthiness.